Refund Policy
Last Updated: February 1, 2023
Thank you for your purchase at SunlitMossBridge. We take pride in the quality of the pizzas and other menu items we serve. We understand that sometimes, things might not go as planned, and we are here to help ensure your satisfaction. Below you will find our Refund Policy.
Cancellation Policy
If you wish to cancel your order, you may do so within a minimal time frame. Please contact us at +39 06 6994 1163 immediately if you need to cancel. Remember, once our kitchen has begun preparing your order, cancellations will not be possible.
Refund Eligibility
Refunds at SunlitMossBridge are applicable under the following circumstances:
- Incorrect order: If you receive an incorrect order, please contact us as soon as possible via our website sunlitmossbridge.site.
- Unsatisfactory quality: If you are not satisfied with the quality of the food received, you must contact us within 2 hours of receipt, providing details and photographic evidence where applicable.
- Missing items: In cases where items are missing from your order, please inform us immediately for a full refund of the missing items or a reshipment.
Non-refundable Items
The following are not eligible for a refund:
- Delays beyond our control such as traffic or bad weather conditions.
- Minor variations in the product that do not affect the overall quality or enjoyment of the product.
- Preference-based issues if the order was prepared as per the provided specifications.
Process of Refund
To initiate a refund, please follow the steps below:
- Contact SunlitMossBridge within the time frame specified, providing your order details and the issue encountered.
- After reviewing your request, our team may require additional information or evidence, such as photographs.
- Should your refund request be approved, the amount will be credited to the original method of payment within 7-10 business days.
Refund Amount
The refund will be limited to the price paid for the product. Delivery charges are non-refundable unless the delivery did not occur due to an error on our part.
Contact Us
If you have any questions regarding our Refund Policy, please contact us at +39 06 6994 1163 or visit us at 145 Via Napoli, Rome, 00184, Italy.